FAQ - Dale of Norway

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Delivery times vary depending on your location. You will receive a confirmation email with tracking information once your order ships.

Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.

Can I change or cancel my order?
Orders can only be modified or canceled if requested shortly after placement. Contact us as soon as possible for assistance.

Returns & Exchanges

What is your return policy?
Unworn and undamaged items in original packaging can be returned within 30 days of delivery.

How do I return an item?
Start the return process by visiting the Returns section on our website. Follow the instructions and include the provided return form with your package.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned item.

Products & Care

How do I choose the right size?
Refer to our size guide on the product pages for measurements. If you need further assistance, our team can help.

How should I care for my knitwear?
Hand wash in cold water with mild detergent, lay flat to dry, and avoid direct heat or hanging to maintain shape.

Are your products made sustainably?
We prioritize high-quality materials and ethical production practices.

Payments & Discounts

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Can I use multiple discount codes?
Only one discount code can be applied per order.

Website & Account

How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.

Why can’t I access my account?
Ensure you’re using the correct email and password. If issues persist, contact us for support.