Shipping & Returns
At Dale of Norway, we want your shopping experience to be smooth and enjoyable. Below you’ll find all the essential information about shipping, delivery times, and our return policy.
Shipping Information
We offer reliable shipping options to ensure your order arrives promptly. Once your order is processed, you will receive a confirmation email with tracking details so you can follow your package every step of the way.
Delivery Times:
Processing times may vary depending on product availability. Standard shipping usually takes between 3–7 business days, while express options are faster. Delivery times may be affected by seasonal demand or unforeseen circumstances.
Shipping Destinations:
We ship to multiple countries worldwide. During checkout, you can verify whether we deliver to your location.
Order Tracking:
Once your order is shipped, you’ll receive a tracking link to monitor its progress. If you encounter any issues, our customer service team is here to help.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return or exchange it within the specified timeframe.
Return Policy:
- Items must be unused, in original condition, and with all tags attached.
- Returns must be initiated within the designated return window.
- Original shipping fees are non-refundable unless the return is due to an error on our part.
How to Return:
- Log in to your account at www.dalenorvegia.com and follow the return instructions.
- Pack the item securely, including the original order details.
- Ship the return package using a trackable method.
Once we receive and inspect your return, we’ll process your refund or exchange. Please note that refunds may take several business days to appear in your account.
Exchanges:
If you’d like to exchange an item for a different size or color, please follow the same return process and specify your preference. Exchanges are subject to availability.
For any further questions regarding shipping or returns, please refer to our FAQ section or reach out through our customer service portal.